Drop letters are delivered door to door with regard to installation times and various other information pertaining to the geyser control units. Please give the installers you full co-operation when they call at your premises to perform the installations.
WHAT IS A GEYSER CONTROL SYSTEM?City Power Control Centre are able to continuously measure the demand for electrical power throughout its area of supply. At peak demand times, computer-based load management systems broadcast control signals to receiver control units that are installed at the consumer's premises. These control units are able to interrupt the electricity supply to the geyser, so providing a mechanism to centrally control a substantial portion of the electrical load and reduce the demand for power when necessary, to avoid power failures in your area. Geyser controls do not need to be installed on solar and gas geysers.
WEEKDAYS and weekends GEYSERS controlling times
On weekdays your geyser will be controlled between 07h00 to 10h00 in the morning, and again between 18h00 to 20h00 in the evening. On Saturdays your geyser will be controller between 09h00 to 12h00 in the morning and between 18h00 to 20h00 in the evening.
Once the geyser control units have been installed customers should not switch off the geyser isolator in the distribution board, as this may affect the operation of the geyser
If customers encounter any hot water problems after City Power has visited their premises or for any other queries, please contact our Customer Call Centre on 086 056 2874 (All hours).