Plse phone COJ. Call centre, (011) 375 5555  - 
choose the Pikitup option
Have your municipal account details ready
You will get a reference number
For stolen bin unfortunately you need to get an affidavit as well. Once you have reference + affidavit kindly email  Mrs Ronell Doria  from Pikitup  - ronelld@pikitup. co.za  she will make the necessary arrangements to replace the bin within 7 days

Same procedures for broken/ damage bins accept that you don't need an affidavit you only need to get a reference number.